Welcome to NUTRISOUQ by Elegance LLC .

Elegance LLC maintains the   https://nutrisouq.comwebsite.

Please read these Terms and Conditions carefully before using the website operated by Nutrisouq.

Your online purchase from our E-shop and use of the Subscription or Booking Services is conditional on your acceptance and compliance with these Terms and Conditions.

The United Arab Emirates is our country of domicile and any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

Nutrisouq will NOT deal or provide any services or products to OFAC (Office of Foreign Assets Control) and sanctions countries in accordance with the law of UAE.

Minors under the age of 18 shall be prohibited to register as a User of this website and are not allowed to transact or use the website.

Terms and conditions apply to all users and visitors to the Nutrisouq website and its services.

If you have any questions regarding these Terms, please contact us before purchasing, or booking any of the Services or using our Subscription at info@nutrisouq.com. Please do not use our Subscription, E-shop or avail our Services if you do not agree with any of the Terms and Conditions.

  1. DESCRIPTION OF SERVICE

Nutrisouq is an E-commerce and online Subscription platform allowing users to purchase pet food and pet products from our E-shop

The product purchases and relevant services are delivered to the customers at their given address within the time mentioned in our delivery terms or at the scheduled date throughout the period of their purchased subscription plan.

  1. PAYMENT TERMS

Orders with delivery address in UAE :

  • Online payment after checking if the items are 100% available in stock , we will  send you a link or bank details to complete the payment.
  • Cash On Delivery ( T&C Apply )

All orders must be paid in advanced prior to shipping .

  • RETURN & REFUND POLICY

You can return any item purchased from our E-shop only if they are incorrectly purchased or defective  If you have a quality issue with any food that you have purchased you must report to us within 8 hours of delivery so that we can rectify and investigate your concerns with the supplier.

We will refund or exchange any item that is defective or has been incorrectly purchased within 2 days of purchase as long as it is in the same packaging and condition as received (excluding food and perishable items). Once we receive the returned item, the Nutrisouq team will examine the product and approve the refund or exchange request. Nutrisouq reserves the right to reject the return if the item is found to have been altered with or used, or if the item was purchased on sale or discount. Refunds for the product amount (excluding the amount paid for the original shipping fees) will be done only through the original mode of payment, i.e to the customer’s credit card. Please allow for up to 45days for the refund transfer to be completed.

Nutrisouq has a ‘no refund’ policy for any products on sale or discount. In case any product is defective or a wrong order has been delivered, you must report to us within 8 hours of delivery and our team will arrange for the exchange of your order. Product Pick up charges will apply AED 50 or you can return to our E-Shop in Al quoz, Dubai.

Our team is available to speak to you in person and all customers will be called or emailed back in a short professional time frame.

  • CANCELLATION POLICY

 Customers can cancel their order from our E-shop at any point unless it has already been dispatched, in which case, please refer to the refund policy.

Customers can cancel their requested Services within 6 hours prior to the scheduled booking or appointment; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

  • YOUR PERSONAL INFORMATION

When you use the ‘Nutrisouq.com’ service, Nutrisouq will collect certain data about you. Please be aware that the material/data uploaded and collected by us, will be considered non-confidential and non-proprietary.  The User is responsible for maintaining the confidentiality of his account.

All personal details uploaded to Nutrisouq for payment and purchase purposes will be held by the ‘TELR Payment Gateway’, operating as per UAE law. Please visit their website for terms and conditions. By providing us with your email and direct contact number, you allow us to contact you directly via (message, call, email) for promotional purposes unless directed otherwise (via our opt-out system).

User agrees that by accepting this Terms and Conditions Agreement, User is consenting to the use and disclosure of their personally identifiable information and other practices described in our Privacy Policy, as per UAE law. If any provision of these Terms and Conditions shall be unlawful, void or unenforceable for any reason, the other provisions (and any partially-enforceable provision) should not be affected thereby and shall remain valid and enforceable to the maximum possible extent.

For further details please make sure to check our Privacy Policy.

  • MODIFICATIONS AND INTERRUPTION OF SERVICE 

Nutrisouq reserves the right to modify/discontinue the Subscription service with or without notice to the User. Nutrisouq is not liable to the User if we modify/discontinue the Subscription service, as is our right.

  • INDEMNIFICATION

 

User agrees to indemnify and hold Nutrisouq, its parents, subsidiaries, affiliates, officers and independent contractors, harmless from any demand or claim, including reasonable attorneys’ fees and costs, made by any third party due to or arising out of User’s use of the Service, the violation of this Agreement, or infringement by User, or other user of the Service using User’s computer, of any intellectual property or any other right of any person or entity.

  • DISCLAIMER REGARDING ACCURACY OF INFORMATION

 

Product specifications for items sold by Nutrisouq (such as Nutrisouq Boxes, food and non food products) have been provided by the Vendors.

Nutrisouq aims to provide healthy food , however, we assume no responsibility for the nutritional information and allergen advice on the items sold on the website “Nutrisouq”.

Nutrisouq makes no warranties or representations whatsoever with regard to any product offered or provided by any Vendor, and you acknowledge that any reliance on representations and warranties provided by any Vendor shall be at your own risk.

The vendors hold responsibility for the orders, and Nutrisouq is not liable for any incorrect or spoiled items delivered.

Information provided on our Blog is written by a third party or collected from publicly available sources. While Nutrisouq makes every effort to ensure that the information on this website is accurate, we can make no representations or warranties as to the reliability or accuracy of any information provided on Nutrisouq

  • COMPLIANCE WITH LAWS

If you wish to make a claim as a result of using one of our Service(s) or Subscription(s), the courts in Dubai, United Arab Emirates will have jurisdiction.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Emirate of Dubai, United Arab Emirates.

Users agree that they shall not use the Service(s) or Subscription(s) in any way that violates federal, state, or international laws, regulations or other government requirements.

Users are responsible for compliance and assume all knowledge of applicable law and with any such laws.

User further agrees not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable state, local, national, or international law or regulation.

  • TRADEMARK AND COPYRIGHT INFORMATION

All content on the Nutrisouq site, including graphics, images, text, site design is owned by us. Any distribution of materials on the website (replication, downloading, modifying, etc.) without prior written permission by Nutrisouq is prohibited.

 

  • OTHER TERMS

We may revise these terms of use at any time by amending this page. We ask that you visit this page from time to time to take note of any changes to the Terms and conditions.

  • LIMITATION OF LIABILITY

Nutrisouq has given extra care to the design of our E-commerce and Subscription platform. However, if any technical problems, errors or omissions occur in relation to our content, we are not responsible. However, we will make every effort to rectify the issue in a timely manner.

To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Site, or mobile application or any website linked to our site and any materials posted on it. This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

  • RELIANCE ON INFORMATION POSTED

 

Content posted on our website or other related social media, and commented upon is not to be taken as advice upon which you should rely on. We do not hold any responsibility for any reliance being placed on such materials or content.

  • CONTENT STANDARDS

 

We ask that when you use our platform or service(s) to post material on the website or associated social media that you be mindful and comply with the applicable law in the United Arab Emirates and in any country from which they are posted.

Contributions must not:

  • Contain defamatory information about any person, or be offensive, inflammatory, promote sexually explicit material, or promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or harass any other users or persons;
  • Users must not infringe any copyright, database right or trademark;
  • Users must not deceive any person or be in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence or promote any illegal activity;
  • Users must not misrepresent their identity or impersonate any person;
  • Users must not promote or assist any unlawful act.
  • DELIVERY POLICY-

Free delivery.

Fulfilled by Nutrisouq: If your order is over AED 200,we will ship it free

anywhere in the UAE.

Fulfilled by Vendor:  Fees will be set by each vendor and will be mentioned on the product page and in the cart.

Delivery can often be completed within 2 -3 days of the order being placed and confirmed, provided all items are in stock. We do not currently ship overseas.

If you have placed multiple orders then we will try to combine your orders & deliver them together to charge only one shipping fee. If multiple orders are placed at different times, then the separate shipping fee will apply since those orders will be shipped separately.

DUBAI

  • Orders placed will be delivered the next working day.
    • Any orders placed on Thursdays will be delivered on sunday.

SHARJAH

  • Orders placed will be delivered the next working day.
    • Any orders placed on Thursdays will be delivered on monday.

ABU DHABI

  • Orders delivered within 2-3 days. (no deliveries on Fridays) 

AJMAN, AL AIN, UMM AL QUWAIN, AND RAS AL KHAIMAH

  • Orders delivered every Sunday.

FUJAIRAH

  • Orders delivered every Sunday.

We endeavor to ship all orders promptly and as quickly as possible. Deliveries within Zone C are delivered within a maximum of five (5) working days and we don’t deliver in Nonservice areas (NSA). We always try to deliver as quickly as possible.

Zone C area- Wagan ,Zaaher ,Al Aqwa ,Al Buraimi ,Adan, Al Jeer, Ghalila, Bida Zayed, Al Marfa, Mezyad , Al Harmia, Tarif, Baynunah , Qasr Al Sarab, Qasr Al Bahar, Ghayati , Al Hamra(Abu Dhabi).

Non Service area- Umm al Nar power station, Buhasa, Military camp, Truck Road, Al shaab, AL Dabiyaa, Jirab, Delma island, New Shwaib, Ayn al Faydah, Modafanah( Oman border) , Buraimi, Adgat, Dadna, Ghalilah.

  1. CONTACT

For all comments, requests and questions, please email Nutrisouq directly at

info@nutrisouq.com