Refund policy
If you would like to make a return / exchange, please get in touch with our Customer Service Team on info@nutrisouq.com. Please refer to our policies below.
Return / Exchange Policy: We will accept return / exchange requests for items that are unopened, unused, with the original tags still intact, with any proof of purchase (e.g. receipt/invoice, email confirmation, etc.), within 2 days from the date of receipt of your item. The product(s) must be in their original packaging, if applicable, in the same condition it was received.
We do not accept return / exchange for the following items:
– Items on Sale
– Opened / Used Food Products
– Items without original tags or damaged tags
We will refund you in case:
– Items are out of stock.
– The customer requested to cancel order and refund prior to delivery
Return Services & Refund (delivered items):
Exchange: We will happily refund or exchange any item that are damaged or that have been incorrectly purchased within 2 days of purchase and with proof of payment (i.e. your original order receipt).
– If you find your product has a defect, please take the photographic evidence within 6 hours of receiving the damaged product & email us at info@nutrisouq.com
– Product must be presented to us before we can proceed with our return policy.
We will NOT replace or refund any item/product which is found used or tempered or bought on sale or does not meet our quality standards.
Cancellation Policy & Refund (undelivered items): Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer our refund policy. If the purchase was made online, a refund will be made back to the customer’s credit card. Please allow for up to 45 days for the refund transfer to be completed – time of refund processing depends on the issuing bank of the credit card.
Any items paid for by cash, will be refunded with online gift voucher which can be used for hassle free online shopping any time.
Full refund is only applicable for orders that has not been dispatched for delivery.
Out of Stock Items: Should your ordered item be out of stock which can happen in case the supplier did not notify us in time to update our own stock inventory, refund will be processed through the payment channel. Alternatively, we can offer you an alternative product of the same or similar quality and design. If the alternative product is more expensive we will charge the additional balance accordingly. If the item is cheaper we will refund you the balance.